Multi Factor Authentication in Our Cat Herder

Enabling Multi-Factor Authentication on your Our Cat Herder account adds an extra layer of security that protects your account even if the password was shared or stolen.

What is MFA?

Multi-Factor Authentication (MFA), sometimes known as Two Factor Authentication (2FA), is a security method that requires users to verify their identity with two or more independent factors (such as a password, a phone code, or a biometric), reducing the risk of unauthorised access and protecting accounts even if one factor is compromised.

Setting up MFA

Our Cat Herder offers Multi Factor Authentication (MFA) for all users for free. We highly recommend you enable MFA on your account, especially if it is an Admin account.

You can download PDF that will guide you through Our Cat Herder MFA setup here.

For trouble shooting MFA issues please see Common MFA Issues.

You can enable MFA on your Our Cat Herder account by clicking your name in the top menu and choosing "My Details". IN the middle of the My Details/Profile page you will see a button for turning on MFA on your account. This will start a workflow to guide you through activating MFA on your account.

MFA App

MFA on Our Cat Herder requires the use of an authenticator app such as Google Authenticator, Microsoft Authenticator or Authy installed on your phone or device. You can also google "2FA Apps" of "MFA Apps" for more options.

Our Cat Herder does not offer MFA via SMS as this is a less secure form of MFA.

Our Cat Herder does not yet offer MFA via a physical key such as YubiKey, but we plan to in the future.

If you don't have a smart phone, tablet or other mobile device but still want to use MFA (or are having issues with the MFA app on your mobile device) you could try using the Desktop/Laptop app for the Authy Authenticator

Admins & MFA Enforcement

If you have an Admin role on your portal once you have MFA setup on your own account you are able to force MFA on all your portal members.

Before doing this we recommend you let your portal members know you are going to do this as next time they login they will not be able to access any portal on their account until they have activated MFA.

We highly recommend you avoid, where possible, enforcing MFA on your users too close to a board meeting. As until they set it up successfully they will not be able to access meeting papers.

How to Enforce MFA on your users:

1. Login to your account
2. Setup MFA as as per the guide
3. Once setup head back to your portal and choose Members.
4. On the top right of the Members page click the "Enforce MFA" button
5. A modal will open and ask you to confirm this action
6. Once confirmed MFA will now be required for any portal member to access your portal.