Billing

What's Covered

This video provides a quick overview of the Billing section in Our Cat Herder — subscription management, payment options, and common billing details.

Accessing Billing

• Click Billing from the left menu
• Admins can view the Billing page, but only the Billing Contact can modify subscription settings such as payment method and subscription reminders

Subscription and Trial

• New portals start on a Trial subscription with an expiry date
• After expiry there is a grace period of up to 7 days (may vary depending on payment cycle, e.g. longer for Direct Debit)

Payment Options

Method	Availability	Notes
Credit/Debit Card	All organisations	Payments process automatically. Can auto-retry if there is an issue.
Direct Debit (BECS)	Australian organisations only	Can take up to 2 weeks to process. If a payment fails, it requires manual re-setup — contact support.
Electronic Funds Transfer (EFT)	All organisations	Invoices are issued in advance on a yearly basis.

• Credit card and direct debit subscriptions automatically generate a receipt and invoice when payment is processed
• You can update your payment frequency from the Billing page

Invoices and Receipts

For automated payments (credit card and direct debit), an invoice and receipt are automatically generated when payment is processed. To access them:

1. Go to Billing from the left menu
2. Scroll to Billing History
3. Click the small icon to the right of the payment entry to view the invoice and receipt

The invoice is also emailed to the Billing Contact at the time of payment.

Subscription Reminders

Subscription reminders are sent to the Billing Contact. Only the Billing Contact can update reminder settings.

Cancelling

To cancel your subscription, click the cancel option on the Billing page and email support. Cancellations are processed promptly.

Billing Questions?

For any billing issues or questions, contact support@ourcatherder.com.