Members Can't See...

These guides cover the most common access issues reported by portal members. In most cases, the fix is straightforward — the member needs to be invited or granted permission.

Just Added a New Member?

If you have recently added a new member and they are reporting that they cannot see anything, start with the New Member Access Guide — it covers every area of the portal and includes an onboarding checklist.

My Members Can't See Meetings

Members with basic roles (Member, Staff, Guest, etc.) need to be explicitly invited to each meeting. If they haven't been added as an attendee, the meeting won't appear in their list.

Common fix: Invite the member via the meeting's Attendees section, or use Batch Add to add them to multiple meetings at once.

My Members Can't See Documents

Document access is controlled by folder permissions. Members can only see files in folders they've been given access to. Files at the top level of Documents are visible to everyone.

Common fix: Click the three dots on the folder, select Access Members, and tick the members who need access.

My Members Can't See Decisions

Decisions use an invite model — members must be added as a voter or viewer to see a decision. This applies to all roles.

Common fix: Edit the decision and add the member as a voter or viewer.

My Members Can't See Registers

Registers use an invite model with three roles — Manager, Contributor, and Viewer. Admins can see all registers automatically, but everyone else needs to be added.

Common fix: Open the register settings and add the member with the appropriate role.

Still Stuck?

If none of the above match your issue, check the Admin Troubleshooting page or the F.A.Q.