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I am having trouble logging in

If you are having trouble logging into Our Cat Herder please follow the below guide to troubleshoot the issue.

Notes

Passwords are case-sensitive. For example Password is not the same as password.

Login details (both email and password) must match exactly otherwise you will not be able to login. In 95% of cases where users cannot access Our Cat Herder either the email or the password being tried is incorrect, even though you may be certain you are typing these details correctly the Our Cat Herder system requires what is typed to match exactly the login credentials it has stored.

I receive a message saying "Your email or password has not been recognised”

  1. Check with your portal administrator which specific email they have used and ensure you are using that one exactly.

Sometimes your portal admin may have made a mistake or used another email you have (such as your personal one). A common gotcha is if you typically use first name.lastname@email.com but you are inputting namelastname@email.com (without the dot in between) then the OCH system will not grant you access because, even though you might receive email to both, from the Our Cat Herder system’s point of view they are completely different addresses.

  1. If the email is exactly correct but you still get the error then the password you are typing in is incorrect. Remember, the passwords for Our Cat Herder are case-sensitive. So double check you are typing it correctly. 

If you have forgotten your password you will need to reset it via https://ourcatherder.com/users/forgot​

Due to the complexity of passwords required by Our Cat Herder it can be difficult to remember them (especially if it is different to your other passwords). Therefore we highly recommend the use of a Password Management program such as Dashlane, 1Password or LastPass. Some cost as little as $1 per month, while others have a free tier for personal use. They can also help you easily generate and stored a password that will meet the password complexity requirements that Our Cat Herder has.

We do not recommend using the inbuilt password saving functionality of most internet browsing programs because, with the exception of the very latest version of Google Chrome, passwords stored via this method are not encrypted.

I can login, but get an account not verified message.

Please contact support@ourcatherder.com and we will perform a reset on your account. Once this is done you should be able to access your account without further issue.

Updated: 05 March 2020